Question: Can Centrelink Call Me?

Centrelink commenced initially as a government agency of the Department of Social Security under the trading name of the Commonwealth Services Delivery Agency in early 1997.

Following the passage of the Commonwealth Services Delivery Agency Act 1997, the Centrelink brand name came into effect in late 1997..

If you think you missed a call from us, its okay, you don’t need to wait to hear from us. You can now get a CRN online with myGov and then you’ll be able to start your claim.

This system will eliminate the need for you to wait on hold with Centrelink for more than 5 minutes. This call back system holds your ‘place in the queue’, and then they call you back, which saves you time and expense. You will however need to register for this service.

How do I know if its a spam call?

If you let the call go to voicemail, when you listen, you will know it is a fake call if the caller is making threats of arrest or demanding money. The caller may give a badge number and say your social security number is suspended, which is part of a goal to get your personal and banking information.

It’s important to note that Centrelink never asks for personal information over the phone and will never leave a threatening message (ie if you do not call back, we will cut your pension or something similar). … The call will come up on your screen (if you have one) as a ‘private number’, but these calls are rare.

We do call people, but you should be wary of unexpected phone calls claiming to be from us. Ask for the caller’s name and contact details. Then you can call us on one of our payment lines to check. Don’t try to call us using a phone number someone has given you, as it might be fake.

Call us. Call the myGov helpdesk on 13 23 07, select Option 1.

Your CRN is on letters we’ve sent you or on your concession card, if you have one. If you can’t find your CRN, you can either: sign in to myGov and under Government support for coronavirus, select Continue, then select I need a CRN and follow the prompts. call us and we’ll ask you some questions.

8 am to 8 pmThe service will connect you to one of our staff. We’re available: 8 am to 8 pm local time. Monday to Friday.

Avoid periods of high caller volume, this is typically Monday mornings, Friday afternoons, and daily lunchtime periods. Avoid seasonal\ busy times such as the beginning of the school year or financial year reconciliations impacting phone lines. Call earlier in the morning when there may be shorter wait times.

Traditionally 1800 numbers have only been free-of-charge from landlines. Calls from mobile phones are generally charged at timed rates. … That means that Centrelink customers will be able to call an 1800 number even if on a prepaid plan and when they have no credit.

Centrelink Regular Business Hours The business center is open Monday – Friday: 8:30 am – 4:30 pm. Weekends: The customer service department is on Saturday – Sunday: Closed. … In the event a holiday falls on a weekday or weekend, Centrelink is closed for business.

All calls you receive from Centrelink will be from a private number. They will send out the text prior to the call in most cases. If you are uncomfortable with identifying yourself on the phone, you can refuse and call them back on the standard number.

An unlisted telephone number is also known as a silent number. You have an unlisted number if your telephone number is not published in print (for example, in a telephone directory), available electronically or made available through operator-assisted directory services.

What do you do if you have a suspicious phone call?

Report Telephone ScamsReport telephone scams online to the Federal Trade Commission. You can also call 1-877-382-4357. … Report all robocalls and unwanted telemarketing calls to the Do Not Call Registry.Report caller ID spoofing to the Federal Communications Commission.

On average it’s 15 mins! A recent report released by Centrelink has revealed that an average on-hold time to the agency will take 15 minutes and 44 seconds, 35 seconds longer than it was this time last year.

Nuisance welfare recipients are clogging Centrelink phone lines by using automatic redial devices that is driving up call wait times, new data reveals. …